Comment on previous post from Facebook, learning and quality loops #mtw3 #mosocoop
James OReilly The product/service arrow was flipped around in your diagramme, so the process remains the same in the inner domain. The above is the ISO 9001:2000 diagramme including Continuous Improvement (Kaizen) processes interfaced to Customer requirements (input) and satisfaction (output)http://en.wikipedia.org/wiki/Kaizen This group addresses the full ISO model. 